Welcome to the Sacha Inchi Frequently Asked Questions (FAQs) page. Here, you will find answers to common questions about our products, ordering process, delivery, and more. If you have any other questions, please feel free to contact us.
General Questions:
What is Sacha Inchi?
Sacha Inchi, also known as Inca peanut, is a plant native to the Amazon rainforest. It produces seeds rich in omega-3 fatty acids, protein, and antioxidants, making it a superfood with numerous health benefits.
What products do you offer?
We offer a variety of Sacha Inchi products, including Sacha Inchi oil, protein powder, and roasted seeds. All our products are sourced from premium-quality plants and are 100% natural.
Ordering:
How do I place an order?
You can place an order through our website by selecting the products you want and adding them to your cart. Follow the checkout process to complete your purchase.
Can I change or cancel my order?
If you need to change or cancel your order, please contact our customer service team within 24 hours of placing the order. We will do our best to accommodate your request.
Do you offer bulk or wholesale orders?
Yes, we offer bulk and wholesale orders. Please contact us at wholesale@sachainchi.com for more information and pricing.
Payment:
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
Is my payment information secure?
Yes, we use secure encryption technology to ensure that your payment information is protected.
Delivery:
What are your delivery options?
We offer Standard Delivery (3-5 business days), Express Delivery (1-2 business days), and International Delivery (7-14 business days). Shipping costs vary based on the delivery option and destination.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your package on our courier’s website.
What should I do if my order is delayed or lost?
If your order is delayed or lost, please contact our customer service team for assistance. We will work with the courier to resolve the issue.
Returns and Exchanges:
What is your return policy?
We accept returns within 30 days of the purchase date for unused items in their original packaging. Please refer to our Return Policy page for detailed information.
How do I return an item?
To return an item, contact our customer service team to receive a return authorization number and instructions. Pack the item securely and include the return authorization number inside the package.
Can I exchange an item?
Yes, you can exchange an item for a different size, color, or product. Follow the return process and specify that you would like an exchange.
Product Information:
Are your products organic?
Yes, all our Sacha Inchi products are organic and free from artificial additives.
Are your products gluten-free?
Yes, our Sacha Inchi products are naturally gluten-free.
How should I store Sacha Inchi products?
Store Sacha Inchi products in a cool, dry place, away from direct sunlight. Once opened, keep them in an airtight container to maintain freshness.
Contact Us:
How can I contact customer service?
You can reach our customer service team via email at support@sachainchi.com, by phone at +1 (800) 123-4567, or through our live chat on the website during business hours.
Thank you for choosing Sacha Inchi. We are committed to providing you with high-quality products and excellent customer service. If you have any other questions, please do not hesitate to contact us.